Appeals and Complaints
As an independent certification body, ADISA operates with two core pillars at the heart of its operations: to always be impartial and to make balanced and fair decisions.
ADISA does not claim to always get things right and in such situations the appeals process can be used. Any organisation that feels it has been treated unjustly by ADISA can present its case for review which begins with an internal process and, if not resolved, can be escalated to an external appeals mechanism.
There is also a complaints process for organisations to raise concerns either about ADISA’s conduct or about an organisation certified by ADISA. This process also begins internally but can ultimately be escalated externally if necessary.
The procedures for both appeals and complaints are managed via our Appeals and Complaints Policy v1.0, which supersedes ADISA Appeals Policy v1.1 and ADISA Complaints Policy v1.4 and can be downloaded below.
For full information download our Appeals and Complaints policy here:
To make a complaint, please complete this form:
Complaints can be made anonymously.
To appeal against a decision, please download and complete the appeals form and email appeals@adisa.global.