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Enquire about certification
Please complete the form below to start the process. There’s no commitment at this stage, but this information is essential for creating a bespoke proposal for your needs.
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Certification questions
If you have a question regarding certification, please submit them in the form below:
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Brand misuse
As a UKAS accredited certification body, ADISA has strict rules over the use of its mark to avoid inaccurate or malicious claims being made about the status of companies or products.
Companies in breach of mark usage
Company name | Evidence | Activity |
Inform ADISA of brand infringement
Complaints
To file a complaint about ADISA or a certified company, follow the instructions below. We value all feedback to improve our processes.
Complaining about a company which holds ADISA Certification (Product or Service)
If you have a complaint about an ADISA certified company, please lodge a complaint with the company first making sure to document the complaint and give them an opportunity to respond. If their response is unsatisfactory or if you don’t receive a response, proceed to the next steps.
UKAS accreditation for ADISA: provides a route to complain to ADISA as the Certification Body. Complaints to ADISA should relate to behaviour associated with certification or the code of conduct. To make a complaint about a company which holds ADISA Certification please complete the form via the button below.
ADISA will acknowledge your complaint within 2 working days and will investigate within 5 working days. You will receive a formal response within 30 working days of your initial complaint but please note, matters between ADISA and any certified company remain confidential at all times so your formal response may not contain certain types of information but will endeavour to provide as much information as possible.
This document is to be used to assess complaints made about a certified company OUTSIDE of an audit. For any compliant relating to a specific audit the appeals process must be followed.
This form should only be used for:
– Complaints made by third parties about a certified companies which are directly related to their certification.
Please note: in order to investigate any compliant the entity or person making the complaint should be willing to document their compliant using this form. If they are unwilling to do so, the compliant cannot be investigated.
All complaints are dealt with by the CEO and whilst every compliant will be responded to, specific details will be withheld by ADISA to ensure confidentiality is maintained.
Complaints regarding ADISA
ADISA welcomes critique and challenges as we view it as an important part of continuous improvement and so for anyone or any company wishing to make a complaint or to share an observation you are encouraged to do so as follows.
Please complete the complaint form below and submit with as much information as possible.
ADISA will acknowledge your complaint within 2 working days and will investigate within 5 working days. You will receive a formal response within 30 working days of your initial complaint. If you are not happy that your complaint has been handled appropriately you are able to escalate as follows:
– For matters associated with Certification to Standard 8.0 you are able to complain to the ADISA advisory council via advisory@adisa.global.
– For matters associated with Product Certification or general ADISA behaviour you are able to complain to the ADISA advisory council via advisory@adisa.global.
Please be aware that the advisory council is made up of individuals working for companies who are certified or who have vested interests in certification schemes. In this regard the disclosure of information via email should be assessed for company confidentiality before sending.
Please note: If you are a current certified company and wish to complain about an audit or certification process, you should follow the appeals procedure which is available in the Scheme Manual.
This document is to be used to assess complaints made about either ADISA, OUTSIDE of an audit. For any compliant relating to a specific audit the appeals process must be followed.
This form should only be used for
– Complaints made by third parties about ADISA
Please note: in order to investigate any compliant the entity or person making the complaint should be willing to document their compliant using this form. If they are unwilling to do so, the compliant cannot be investigated.
All complaints are dealt with by the CEO and whilst every compliant will be responded to, specific details will be withheld by ADISA to ensure confidentiality is maintained.