Explaining Impartiality

As a certification body ADISA must treat all applicants equally to ensure the certification process is fair for all. Our ability to act impartially at all times is managed by our business strategy, operations and our employees but there are times when people or companies may feel they are not been treated fairly. We recommend in the first instance they look at our Appeals and Complaints process, but then those processess fail to meet expectation they are able to complete the form below and engage with the Impartiality Mechanism operated independent to ADISA. Details of this are included in the policy below.

Download ADISA Impartiality Policy v1.2

Report an issue with loss of Impartiality at ADISA

If you believe ADISA is not behaving with impartaility at the core of our activities you can raise this as an issue with the Impartiality Mechanism by completing the form below.